FIRST PACK is a “One Stop Shop” for Computer Consumables, Hardware and Stationery.   Inspired by our vision and guiding philosophy the company has over the past ten years done well in terms of market share, capital base, human resource expertise and service quality. Vision To be the biggest and most preferred supplier of Stationery and Information and Communication Technology in the world. Our Mission To provide First Class Service in pursuance of our vision Our Values Quality and Excellence Superior Service Delivery Fairness       Teamwork         Compliance to statutory regulations   Social Responsibility

CORPORATE GOVERNANCE

First Pack Marketing   is committed to fully exercise good corporate governance practices in compliance with local and international general accepted principles on a going basis through various specialized committees of the board. The Company aims to achieve the highest ethical principles of discipline, openness, integrity, transparency, responsibility, fairness and accountability in its dealings with all its stakeholders.

First Pack Marketing board of directors comprises of two executive directors .The board is responsible to the shareholders for setting the direction of the Company through the establishment of strategies, objectives and key policies through a structured approach to reporting and accountability. Instead of involving the full board in handling every matter, specialized committees have been established to address matters that require detailed review or in- depth consideration.

CLIENTELE BASE
First Pack Marketing (Pvt) Ltd is fairly placed in its industry and currently rated as the most preferred supplier, with a major impact on the financial sector and the rest of the industry.

Financial Sector	Other Corporate Clients
Standard Chartered Bank	ZIMRA
Kingdom Bank	Natbrew
Barclays Bank	World Vision
National Merchant Bank	Delta Transport
Interfin Merchant Bank	Save the Children UK
Zimbabwe Development Bank	Dairiboard
CBZ Building Society	Catholic Relief Services
CBZ Bank	OK Zimbabwe
Metropolitan Bank	Net One
FBC Bank	Goal Zimbabwe
Stanbic Bank	Metallon Gold
TN Financial Holdings	Gateway College
MBCA	ZRP

COMPETITIVE ADVANTAGES
The following critical success factors have resulted in the company gaining competitive advantage within the industry:

Product quality	The company has formed strategic synergies with reputable suppliers both locally and foreign, this ensured the constant supply of leading brands of high quality products. These brands include HP, Epson, Verbatim, Sony, Toshiba, Sahara, Canon and Dell.
Reliability	Experience gained within the industry has helped the company to procure strategically and cemented relationships with suppliers for 100% stock availability with minimum turnaround time.
Price Competitiveness	Strategic procurement and low operating leverage has benefited the company in the provision of high quality products at very competitive prices.
Flexibility in Service delivery	The company has managed to segment the market according to different requirements of the clients, this focus strategy has enabled the firm to deliver a customized service that is  catering for different range of clients in that ‘special way’ avoiding the one size fits all proportion.
Distributorship / Partners	First Pack  has also shown its competitive advantage over its rivals by being recognised as the HP preferred and Gold Partner and as the Distributor of Epson and Targus brands in Zimbabwe. Our clients have a reason to depend on our products.

CONCLUSION
In conclusion First Pack Marketing (Pvt) Ltd remains the nation`s most preferred Stationery and ITC Company. The management and staff believe that it will continue to provide a first class service in pursuit of its vision.